Customer Order Processor $20-$22 DOE

Website ManpowerWest Manpower Riverside

Jobs in Temecula, Hemet, Murrieta, and surrounding areas

Job Id: 258398

Customer Order Processor $20-$22 DOE

Location: Hemet CA

Schedule: 7.30am to 4.00pm Monday to Friday flex for OT

 

Summary of Position:

 

The Customer Service Representative supporting the Water product lines; performs customer service duties in accordance with department and company objectives. Answers phone calls processes orders prepares correspondence and fulfills customer needs to ensure satisfaction. Acts as liaison between customers and the company to facilitate sales and the resolution of account or service problems. Provides customers with information about products and services.

 

Key Responsibilities / Essential Functions:

 

  • Customer Service – Order Processing:

  • Performs various customer service and order processing duties;

  • Monitor incoming purchase orders for review and entry into ERP including PO’s from Customer Service and Tech Support Service Dept. or customer direct.

  • Prepares and routes paperwork to production.

  • Able to recognize the different product lines on a PO or email inquiry to prevent order errors.

  • Performs sales order entry into company ERP system including utilizing the product record program to issue serial numbers.

  • Generates work orders for distribution to production provides internal post order support.

  • Ensures continuous and timely movement of work orders to production areas.

  • Ensures SOP’s are up to date and changed as needed.

 

  • Customer Service – Support:

  • Receive and make calls direct from customers through call center log in.

  • Process sales order changes throughout the production phase.

  • Acts as customer contact regarding purchase orders and non-warranty return authorizations.

  • Reviews customer purchase orders to ensure accuracy- including pricing payment terms discounts orders shipping terms T’s and C’s account /payment information Rep/RSM information.

  • Works with production and engineering to review bill of materials and adjusts as necessary.

  • Resolve product or service problems (Non-Warranty) by clarifying the customer’s complaint; and following up to ensure resolution.

  • Works with engineering or the Customer Service Supervisor on product pricing issues in ERP and requesting new part number set up.

  • Issues RA’s for Non-Warranty items standard service/repair work.

  • Able to recognize the different product lines on a PO or email inquiry to prevent order errors.

  • Works with accounting on resolving credit issues.

  • Assists Rep’s/RSM’s in resolving customer or order related issues.

 

Education and Experience:

 

  • High School graduate or equivalent and 4 years of admin/Customer Service experience required.

  • Oracle experience preferred but not required Proficiency in Microsoft Office Suite required.

  • Excellent organizational and time management skills.

  • Excellent communication self-motivated self-starter sense of urgency personable.

  • Ability to work under pressure analytical thinking.

  • Drug Screen and Background Check required.

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