Website ManpowerWest Manpower Riverside
Jobs in Temecula, Hemet, Murrieta, and surrounding areas
Job Id: 262725
Job Title: Service Administrator
Pay: $20-$22.50 per hour DOE
Schedule: Mon-Fri 8:00AM-4:30PM OT as needed
Location: Hemet CA
Duration: temporary approximately 6 months
Position Summary
Provide administrative support to the Service Department and assist customers with service-related needs. Handle service inquiries process orders update customer information and ensure smooth communication between departments.
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Key Responsibilities
• Respond to field and bench service requests by phone email or chat.
• Prepare quotes for service work.
• Create Return Authorizations (RAs) in Oracle for U.S. customers.
• Update customer accounts and equipment information in Oracle.
• Assist with billing questions and update Work Orders as needed.
• Process service orders for repairs rentals and loaners.
• Renew or update service contracts.
• Communicate clearly with customers team members and management.
• Manage multiple tasks in a fast-paced environment.
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Additional Responsibilities
• Prioritize tasks and handle urgent issues effectively.
• Adapt to changes and learn new processes quickly.
• Provide excellent customer service and maintain positive relationships.
• Work with the team to solve problems and improve processes.
• Demonstrate professionalism integrity and reliability.
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Education & Experience
• High school diploma or equivalent.
• 2+ years of customer service call center or service admin experience.
• Proficient in Microsoft Office (Excel Outlook Teams).
• Basic computer and data entry skills.
• Oracle experience is a plus.