Website ManpowerWest Manpower Riverside
Jobs in Temecula, Hemet, Murrieta, and surrounding areas
Job Id: 261539
Customer Service Representative $18-$20 DOE
Location: Murrieta CA
Schedule: Mon- Fri 8:00am-5:00pm Temp to Hire
Position Overview:
Provide Customer Service and product support at a Manufacturing company in Temecula which prides itself of the quality of its products and services.
Experience in an office-based environment is a requirement.
Duties and Responsibilities:
Answer customer service and or Technical Troubleshooting phone calls/email/Chat.
Establish positive relationships with both internal and external customers.
Process orders and expedite requests into the company database establishing priorities.
Contact customers regarding orders follow-up pricing and tracking or delivery information.
Resolve problems by clarifying the customer's issue/concern
Determining cause of the problem; selecting solution following up to resolution.
Maintain customer records by updating account information.
Recommend improvements in products packaging shipping service.
Prepare product or sales reports by collecting and analyzing sales/order information.
Attract new customers by answering product and service questions in a precise and timely manner
Refer unresolved issues to the Customer Service Supervisor for review and further action
Specialized Knowledge and Skills:
Patience Service orientation Customer service Telephone etiquette Active listening
Customer needs assessment meeting quality standards evaluation of customer satisfaction.
Data entry of orders into system verifying data as it is entered.
Mathematical reasoning Critical thinking/problem solving
MS Office skills Outlook Excel Word
Drug Screen and Background Check required.
Please reply CELL and EMAIL so we can contact you for interview. Thank you!